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Customer Help

Customer Help

Our happiness team is always here to assist.


If your order doesn’t arrive the way you wanted, or your recipient isn’t delighted with their

Flowers, let us know. we will do all we can to put the situation right.

Common purchase queries answered

Orders and Shipping

If i order funeral flowers will it arrive on time?

yes 100% we deliver our funeral tribute a day before

How long does it take for me to receive my order?

we deliver 97% of our orders on time

How do I change my shipping address?

email :

How do I track the status of my order?

The tracking number and order number are  same  numbers contact us at the live chat 24/7

Will you keep my credit card information on file?

We Never store electronic track data or the card  number in any form

Do you charge sales tax?

All sales including tax?

Do you ship to my country?

UK Delivery only

Will my items come in one package?

Flowers arrive in a cardboard box with instructions, plant food, and full stems. Often, these flowers will arrive in bud form, so you’ll need to give them a few days to fully bloom

If you need to swap an item

Returns and Exchanges

What is your returns policy?

48 hours from delivery date

I received the wrong item

Email :

My order arrived damaged

Email :

Where should I mail my authorized return?

Email :

How do I receive customer support?

live chat 24/7 ,Email : , 01753971580

What do I do if I entered an incorrect shipping address?

Email :

Can I change or cancel an order after I’ve submitted it?

Orders can normally be cancelled up to 48 hours before the intended delivery date

Can I pre-order an item that is sold out?


Worldwide shipping

international flower delivery

Return Policy

48 hours

Fair trade flowers

Sourced from the best farms

100% Secure Checkout

DELTA / MasterCard / Visa