Customer Help
Our happiness team is always here to assist.
OUR PROMISE TO YOU
If your order doesn’t arrive the way you wanted, or your recipient isn’t delighted with their
Flowers, let us know. we will do all we can to put the situation right.
Common purchase queries answered
Orders and Shipping
If i order funeral flowers will it arrive on time?
yes 100% we deliver our funeral tribute a day before
How long does it take for me to receive my order?
we deliver 97% of our orders on time
How do I change my shipping address?
email : info@flower-uk.com
How do I track the status of my order?
The tracking number and order number are same numbers contact us at the live chat 24/7
Will you keep my credit card information on file?
We Never store electronic track data or the card number in any form
All sales including tax?
UK Delivery only
Will my items come in one package?
Flowers arrive in a cardboard box with instructions, plant food, and full stems. Often, these flowers will arrive in bud form, so you’ll need to give them a few days to fully bloom
If you need to swap an item
Returns and Exchanges
48 hours from delivery date
Email : info@flower-uk.com
Email : info@flower-uk.com
Where should I mail my authorized return?
Email : info@flower-uk.com
How do I receive customer support?
live chat 24/7 ,Email : info@flower-uk.com , 01753971580
What do I do if I entered an incorrect shipping address?
Email : info@flower-uk.com
Can I change or cancel an order after I’ve submitted it?
Orders can normally be cancelled up to 48 hours before the intended delivery date
Can I pre-order an item that is sold out?
yes